Privacy policy

Privacy Policy

This policy explains how we collect and use your personal data when you visit this website or place an order, in line with the UK GDPR and the Data Protection Act 2018.

Who is responsible for your data

The data controller is Sofa Renewals SW Ltd, registered office 67 Dominion Road, Bristol, BS16 3ES (company number 16377236). For any privacy question, contact us at info@sofarenewals.co.uk.

What we collect

  • Details you give us: name, delivery and billing address, email, phone number and order details.
  • Payment information: handled securely by our payment providers — we do not store full card details.
  • Usage and device data: collected through cookies and similar technologies when you browse (see Cookies below).

Why we use it, and our lawful basis

  • To process and deliver your order and provide customer service — performance of a contract.
  • To meet legal and tax obligations — legal obligation.
  • To run and improve our website and prevent fraud — legitimate interests.
  • To send marketing where you have asked us to, and to set non-essential cookies — consent, which you can withdraw at any time.

Who we share it with

We share data only as needed with: our ecommerce platform (Shopify), payment providers, delivery and installation partners, and analytics and advertising providers such as Google and Meta. We require all providers to protect your data and use it only on our instructions. Some providers may process data outside the UK; where they do, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.

How long we keep it

We keep order and transaction records for as long as needed to fulfil your order and to meet legal, accounting and tax requirements (generally up to six years), and other data only for as long as necessary for the purposes above.

Your rights

You have the right to access your data, to have it corrected or erased, to restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise any of these, contact info@sofarenewals.co.uk. If you are unhappy with how we handle your data, you can complain to the ICO at ico.org.uk.

Cookies

We use essential cookies to make the site work and, with your consent, analytics and advertising cookies to understand usage and show relevant marketing. You can manage your preferences through our cookie banner and your browser settings.