Delivery & Returns

Delivery, Returns and Cancellations

This policy sets out your rights when you buy from Sofa Renewals SW Ltd. It applies in addition to your legal rights, not instead of them.

Delivery

One of our team will be in touch straight after an order is placed, or even can be discussed prior to placing an order, when our supplier can offer delivery dates/times, delivery is 5 to 14 days, usually within a week, but we will be in touch to agree this with you, and then book it in.

The day before your delivery date, our supplier will text you a reminder and an approx ETA for the delivery time. On the morning of delivery the driver will text you a live tracking link and more accurate ETA for delivery.

The driver will deliver your sofa to a room of choice, unpack and fully setup/configure your sofa. The only thing you have to handle is removal of the packaging.

Missed Delivery

If you aren't in for the agreed delivery time/date, then you will be liable for a £99 redelivery fee, so please ensure you are available on the time/date agreed

12 Month Guarantee

The 12 month guarantee takes effect from the date of delivery of your original purchase, and provides comprehensive coverage against manufacturing defects. A reminder to refrain from sitting on sofa arms, especially those with adjustable mechanisms, as this may compromise the product.

Colour change due to sunlight exposure (UV sun bleaching), is not covered under the guarentee.

Changing your mind

You can cancel your order before it's shipped for a full refund as long as its not been loaded and shipped by our supplier (usually at least 72hrs before delivery). You can return your order within 14 days of the day you receive it. It must be returned within 28 days of delivery.

Return postage is at your own cost and must be arranged by yourself to our suppliers warehouse in the Midlands. The item must be in unused and re-sellable condition, fees may be charged for items returned not in unused re-sellable condition.

To cancel, email us at info@sofarenewals.co.uk or message us on WhatsApp, and tell us your order number and that you want to cancel.

Returning the goods

You are responsible for arranging and paying for the return of the goods unless they are faulty or were not as described. Sofas are large items and return carriage is not cheap, so please contact us before arranging anything and we will tell you where to send them and can suggest carriers.

Please keep the original packaging if you can. Goods must be returned in a condition that allows us to resell them. You are free to handle and inspect a sofa as you would in a shop, but if its value is reduced because you have handled it beyond that, we may reduce your refund to reflect the loss.

Refunds

We will refund you within 14 days of receiving the goods back, or within 14 days of you providing proof that you have sent them, whichever is sooner. We refund to the payment method you used.

Your refund includes the standard delivery cost you paid, if any. If you chose a more expensive delivery option than our standard one, we refund the standard cost only.

Faulty or damaged goods

If your sofa arrives damaged, you must inspect the sofa fully and inform the delivery driver of any issues before signing off the delivery.

Made to order items

None of our sofas are made to order. Every item we sell is stock held by our supplier, so the cancellation rights above apply to everything in our range.