Returns and cancellations
This policy sets out your rights when you buy from Sofa Renewals SW Ltd. It applies in addition to your legal rights, not instead of them.
Changing your mind
You can cancel your order for any reason within 28 days of the day you receive it. This is more generous than the 14 days required by the Consumer Contracts Regulations 2013.
To cancel, email us at info@sofarenewals.co.uk or message us on WhatsApp, and tell us your order number and that you want to cancel. You can use the cancellation form at the end of this page, but you do not have to.
Once you have told us you want to cancel, you have a further 14 days to return the goods to us.
Returning the goods
You are responsible for arranging and paying for the return of the goods unless they are faulty or were not as described. Sofas are large items and return carriage is not cheap, so please contact us before arranging anything and we will tell you where to send them and can suggest carriers.
Please keep the original packaging if you can. Goods must be returned in a condition that allows us to resell them. You are free to handle and inspect a sofa as you would in a shop, but if its value is reduced because you have handled it beyond that, we may reduce your refund to reflect the loss.
Refunds
We will refund you within 14 days of receiving the goods back, or within 14 days of you providing proof that you have sent them, whichever is sooner. We refund to the payment method you used.
Your refund includes the standard delivery cost you paid, if any. If you chose a more expensive delivery option than our standard one, we refund the standard cost only.
Faulty or damaged goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have a right to reject them and get a full refund within 30 days of delivery. After 30 days, and for up to six years, you may be entitled to a repair, a replacement or a partial refund.
If your sofa arrives damaged, please tell the delivery team while they are still with you if you can, as that is the fastest way to resolve it. If you find damage after they have left, contact us as soon as you reasonably can and we will put it right. We do not charge you for returning faulty or damaged goods.
Made to order items
None of our sofas are made to order. Every item we sell is stock held by our supplier, so the cancellation rights above apply to everything in our range.
How to contact us
Email info@sofarenewals.co.uk, or message us on WhatsApp. We are Sofa Renewals SW Ltd, registered in England and Wales, company number 16377236, registered office 67 Dominion Road, Bristol, BS16 3ES.
Model cancellation form
You do not have to use this form, but you may if you wish. Complete it and email it to info@sofarenewals.co.uk.
To Sofa Renewals SW Ltd, 67 Dominion Road, Bristol, BS16 3ES, info@sofarenewals.co.uk:
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Name:
Address:
Order number:
Date: