Shipping policy

Delivery Policy

We deliver brand-new sofas across the United Kingdom. This policy explains how delivery works, what it costs and how long it takes.

Where we deliver

We deliver to addresses in England, Scotland and Wales. We are not able to deliver to Northern Ireland at the moment, and we do not deliver to the Channel Islands, the Isle of Man or offshore islands. Some remote mainland areas may take a little longer; if that affects your order we will tell you before you pay.

Delivery cost

Delivery is free on orders of £499 or more. On orders under £499 it is a flat £49. Both include the same two-person white-glove service, carried into the room of your choice. There are no remote-area surcharges on the mainland and no hidden fees added later.

The charge that applies to your order is also shown clearly at checkout before you pay. The total price you see includes all compulsory charges.

How long delivery takes

Most orders are delivered within 7 to 14 days. That is a typical range and an estimate, not a guaranteed delivery date: your sofa is shipped direct from our supplier and we do not control their dispatch. An estimated delivery time is shown on the product page for items that are in stock, and where an item is out of stock we show the date we expect it back.

Whatever estimate is shown, we will deliver your order without undue delay and within 30 days of the order, in line with your legal rights under the Consumer Contracts Regulations 2013. If we expect longer for a particular sofa, we will tell you before you order.

How delivery works

Most sofas are delivered by our two-person, white-glove delivery team, who will carry your sofa into the room of your choice, position it and take away the packaging. After you order, a member of our team will normally call you within 24 hours to confirm access, timing and any details.

Please make sure there is clear access to the room and that the sofa will fit through doorways, hallways and stairwells — every product page lists the dimensions and the minimum door clearance, and we are happy to check measurements with you before you order. If a delivery cannot be completed because access was not suitable or no one was available to accept it, we may need to charge a reasonable cost for re-delivery.

Risk and ownership

The goods become your responsibility once they have been delivered to the address you gave us. Ownership passes to you once we have received payment in full and the goods have been delivered.

Problems with delivery

If your order arrives damaged, is delayed or something goes wrong, please contact us at info@sofarenewals.co.uk or via our contact page and we will put it right. See our Returns & Refunds Policy for your cancellation and refund rights.