Guarantee
Every brand-new sofa we sell is covered by a manufacturer's guarantee. This page explains what that covers, and just as importantly, what your legal rights are alongside it.
Your legal rights come first
This guarantee is in addition to your statutory rights, not instead of them. Under the Consumer Rights Act 2015 the goods we sell you must be of satisfactory quality, as described and fit for purpose. Those rights are against us, Sofa Renewals, as the retailer you bought from, not against the manufacturer, and they last longer than the guarantee period. Nothing on this page reduces or replaces them.
If something is wrong with your sofa you do not have to use the guarantee. You can come straight to us. See our Returns & Refunds Policy.
What the guarantee covers
New sofas carry a 12 month manufacturer's guarantee, running from the delivery date of your original purchase, against manufacturing defects in the frame and frame springs, under normal domestic use.
What the guarantee does not cover
- Fair wear and tear, and natural changes such as fabric softening, creasing or slight colour variation over time.
- Colour change caused by exposure to sunlight.
- Damage from sitting on the arms of a sofa, particularly on models with adjustable mechanisms.
- Damage from misuse, accidents, neglect, unsuitable cleaning, or failure to follow the care guidance.
- Commercial or contract use (the guarantee assumes normal home use).
- Items sold as pre-loved or refurbished, which are covered by their own separately stated terms.
An exclusion here does not remove your statutory rights. If the sofa was faulty when you received it, the Consumer Rights Act still applies whether or not the guarantee covers it.
How to make a claim
Contact us at info@sofarenewals.co.uk or via our contact page with your order number and, where possible, photos of the issue. We will assess the claim and arrange a repair, replacement part or replacement as appropriate. You deal with us throughout, so you do not need to contact the manufacturer yourself.
If a fault appears more than six months after delivery, consumer law puts it on the customer to show the fault was present at delivery, normally through an independent furniture inspection report. Talk to us first and we will tell you what is needed before you pay for anything.